How to Request a New Student ID or PIN

For teachers and school administrators: how to get a replacement Student ID or reset a student's PIN.

👥 AudienceTeachers and school administrators

⏱️ Estimated Time5 minutes

🎯 GoalGet a replacement ID or reset a PIN

01. When You Need This

🔑 Forgot / lost PINA student can't find their PIN.

⚠️ PIN stopped workingThe PIN no longer signs the student in.

➕ New student needs an IDAdding several at once? See Request Additional Student IDs.

02. First, Check Your Class List

📋 Check here first. When your school was set up, XALTER sent you a spreadsheet (CSV) of Student IDs and PINs. Most "lost PIN" cases are solved by looking it up.

03. Request a New ID or PIN from XALTER

XALTER provisions all student accounts, so new IDs and PIN resets come from us. Include the following in your request:

🏫 School / org nameSo we find the right organization.

🔁 Reset or new?A PIN reset (same ID) or a brand-new Student ID.

🔢 Which / how manyThe Student ID(s) for a reset, or how many new IDs.

Submit a request →

04. What to Expect

⏱️ Turnaround: 1–2 business daysWe'll generate the new credentials and send them back (typically as an updated CSV). Distribute the new ID/PIN to the student and update your class list.

Need a hand?

Questions about your class roster or a bulk reset? Submit a support ticket.