Overview: Users attempt to open XALTERverse on a Quest headset, but the app fails to start or immediately closes.

Possible Causes:

• App not fully installed or corrupted during download.
• Device not assigned or updated properly via Meta Horizon.
• Cache or saved data conflicts from previous sessions.
• Network or account login failure at startup.

Step-by-Step Fixes:

1. Basic Checks: Ensure the headset is powered on, connected to Wi-Fi, and the battery is charged.
2. Check App Library: Confirm that XALTERverse is visible under Apps > Unknown Sources or Managed Apps.
3. Reboot Headset: Hold the power button and restart the device.
4. Reinstall App: If XALTERverse is missing or fails to launch, uninstall and reinstall via App Lab or MHMS push.
5. Network Check: Verify Wi-Fi is working by launching the Browser app.
6. Account Login: If prompted, re-enter username/SSO credentials.

When to Escalate:

• If app repeatedly fails to launch after reinstall.
• Provide error logs (see section 10) and note headset serial number.