How to Request a New Student ID or PIN
For teachers and school administrators: how to get a replacement Student ID or reset a student's PIN.
👥 AudienceTeachers and school administrators |
⏱️ Estimated Time5 minutes |
🎯 GoalGet a replacement ID or reset a PIN |
01. When You Need This
🔑 Forgot / lost PINA student can't find their PIN. |
⚠️ PIN stopped workingThe PIN no longer signs the student in. |
➕ New student needs an IDAdding several at once? See Request Additional Student IDs. |
02. First, Check Your Class List
📋 Check here first. When your school was set up, XALTER sent you a spreadsheet (CSV) of Student IDs and PINs. Most "lost PIN" cases are solved by looking it up.
03. Request a New ID or PIN from XALTER
XALTER provisions all student accounts, so new IDs and PIN resets come from us. Include the following in your request:
🏫 School / org nameSo we find the right organization. |
🔁 Reset or new?A PIN reset (same ID) or a brand-new Student ID. |
🔢 Which / how manyThe Student ID(s) for a reset, or how many new IDs. |
04. What to Expect
⏱️ Turnaround: 1–2 business daysWe'll generate the new credentials and send them back (typically as an updated CSV). Distribute the new ID/PIN to the student and update your class list.